About
Orca Security
Industry
Cloud Security
Company Size
~500 employees
Teams using Doti
Customer Support, R&D, Customer Success, Sales Engineering, Go-to-Market
Integrations used
Slack, Confluence, Jira, GitLab, Datadog, Document 360, Salesforce, Gong
Orca’s team was growing quickly and moving fast, but their systems weren’t keeping up.
Support engineers were losing time searching for answers to customer questions. They were scattered across Slack, Jira, Confluence, and more.
Meanwhile, internal questions flooded Slack channels, leading to repeated pings, duplicate asks, and unnecessary context switching for technical teams.
“The same questions were being asked again and again — in different channels,” said Ziv Zelikovsky, VP of Customer Support. “Teams like R&D, support, and product were losing time just trying to keep up.”
Orca needed a better way to share knowledge and get the right answers quickly — so the team could get more done.
Orca was already invested in AI, internally and externally. “We’ve been using AI since the beginning. Integrating it across our internal workflows and our product is what keeps us competitive.”
They explored several solutions, but most forced users to leave Slack or failed to connect to critical tools like Jira or Document 360. And because Orca “lives in Slack,” every added click or login killed adoption.
Instead, they needed:
Doti stood out and met all of Orca’s needs.
It delivered Slack-native functionality out of the box, so employees could ask questions where they already worked. And when Orca needed a custom integration with Document 360, Doti built it in under a week.
“Doti didn’t support Document 360 at the time, which we rely on,” said Ziv. “We asked, and they built a custom integration in under a week.”
“From the beginning, it’s been a real partnership. They listen, they care, and they move fast.”
Doti’s implementation was fast and frictionless. Orca’s team connected Slack, Jira, and Confluence in just a few clicks. “The setup was simple. You connect your tools, wait a bit for ingestion, and you’re ready to go,” Ziv said.
The result? Orca’s team could now pull accurate answers from all connected platforms — with role-based permissions, no manual updates, and 20+ daily syncs to keep the information updated.
First, Orca used Doti to quiet the noise in internal Slack channels.
With Doti, team members could ask questions in Slack and get answers from Doti instantly, with clear sourcing and contextual links — instead of tagging engineers.
“We saw immediate wins,” said Ziv. “Engineers got fewer pings, and people got the info they needed without interrupting others. Everyone got time back.”
“Before Doti, you’d need to check three different places to find one answer. Everything would take longer. Now you just ask. It’s saved a huge amount of context switching across the company.”
This made teams more self-sufficient company-wide — allowing saved time to be redirected toward actual productive work.
Orca also integrated Doti with their Jira-based support ticketing system to automatically resolve incoming tickets. They built a workflow that sped things up and kept the team focused:
Now, instead of starting from scratch, engineers began with a fully formed answer — cutting research time and improving consistency.
“Engineers still do their due diligence — but now they start with a strong draft. It makes our first response so much faster,” Ziv said.
Because of this, support engineers could now handle more tickets independently. And technical engineers are pulled into fewer distractions and can stay focused on what they do best.
This led to faster customer response times and improved resolution quality while protecting the engineering team’s productivity.
Word about Doti spread fast. Orca’s CRO spotted Doti in a Slack channel and shared it with their GTM team. Within days, new teams were asking to connect their own tools and data sources.
“It grew organically — people just wanted to use it,” Ziv said.
Today, Doti supports teams across Customer Success, Sales Engineering, and R&D — with usage growing week by week.
Orca’s R&D teams took things a step further with Doti’s agents.
They created agents tailored to individual Slack channels, which would search only the most relevant sources for its Slack channel or product area, instead of every platform — drastically improving answer quality.
“Our agents prevent noise and keep answers focused,” Ziv said.
Doti’s impact didn’t stop at internal workflows. Orca embedded Doti into their customer-facing product.
“Now, when customers ask about the Orca platform in Slack, our AI agent pulls answers directly from Doti. It saves us so much time. We’re using Doti to power that backend, too. It helps customers find what they need instantly — without involving support.”
With Doti, Orca has saved valuable time, reduced internal friction, and helped their teams move faster without burning out.
Ziv sees the value every day: “Without Doti, everything would take longer. Instead of answering the same questions over and over, we can focus on the work that matters.”